FAQs
(A)lways (S)eek (K)nowledge
Commonly ASKed Questions:
Why can't I sign into my account with Safari?
We apologize for this temporary inconvenience. Our web developers are actively working on a solution to re-integrate our site with the latest Safari update on macOS Catalina. That update threw our website a curve-ball that is preventing proper sign in. We will get this fixed asap! (dated: 1/16/2020)
Is there a Removable Wall Sticker?
Yes. We can print on a Removable Wallpaper. This is perfect for easily decorating a room or office. We have also had clients use this to conceal an unattractive wall with a eye-catching picture or just textured brick print. With its low tack adhesive, it can cleanly be removed from painted drywall. If moved carefully, it can be reinstalled on another wall.
You want the Truth?
You can't handle the Truth!
I'm confused on Pantones!
Ever get a shock when your design came out the wrong color? Here is an article that has some great advice on using Pantone color matching system.
https://www.mixedmediacreations.com/ways-youre-using-pantone-wrong-fact-vs-myth/
What is the best web browser for capitolblueprint.com?
Although our website has been rigorously tested on a multitude of browsers including Internet Explorer, Safari, Firefox, Chrome, etc., our favorite browser to utilize currently is Chrome.
Can you print items that Dry Erase?
We can gloss laminate most printed pieces. It is possible to use permanent markers on the lamination and then cleanly remove the marker with rubbing alcohol & a paper-towel. Dry Erase markers aren't recommended because as they sometimes leave an ink residue behind after removal.
Can you ship my order?
Absolutely! We work with customers from sea to shining sea. Submit your order online, we will contact you for payment by phone, and UPS or Fedex ship your order to your doorstep.
How do I Submit an Order?
The easiest way is to order online using this website. Click the "Products & Services" tab, locate and select the product you want to order, select "customize & order", answer the basic questions about your project, select the files from your computer to upload, and checkout using our organized "shopping cart." Unless otherwise noted, you will not need to pay for your project up-front. Our highly trained team will contact you if there are any questions or issues that arise during production. Upon completion of your project, we will call to let you know it is ready for pickup, deliver, or ship your printed materials.
Is my Username and Password Different for the upgraded website?
No. All usernames & passwords are the same as they were on our old website.
How do I find the status of my project?
We do our best to continually update project status through our web portal. If you have not tried our online order system, we highly recommend you taking a look. Click here to start your online order to login to your account for status updates. https://capitolblueprint.com/order/login
Website isn't working properly! How can I fix this?
More times than not, by clearing the "cookies" and "cache" in your Web-browser and then restarting the web-browser, the issue will be resolved. If that doesn't work, please click the "Contact Us" button on the top right of this page and let us know...or give us a call.
The Website didn't work! Can I email my order?
Although this isn't the preferred method for submitting your printed project, we realize that sometimes you want to forward an email you received or you are having difficulty navigating our website. In these cases you may email in the file to jobs@capitolblueprint.com. When emailing, please be certain to include as much information about the printing of your project as possible and PLEASE don't forget to include your contact information and phone number.
“Who’s on first?”
Can I setup a Customized Catalog for the projects I order repeatedly?
Yes! Please use the "Contact Us" button at the top of this page to request a consultation with us about setting up a Private-Customized Catalog for making your order process more efficient.
Capitol Blue already has my order but I just need to send another file. Can I send a file without placing a new order?
Yes. Please navigate to our "Contact Us" page and click the button on the bottom right that says "Upload your File." This order form will only ask basic questions about which department and which employee you are trying to send the additional or replacement file to.
How will I know when my order is ready?
We will call you to inform you that your order is ready for pickup. We also deliver throughout the Greater Springfield area if you are On Account. Additionally, we can drop-ship via UPS Ground, 2day, or Overnight.
Can Capitol Blue Print help me with the US Postal Everyday Direct Door Mail (EDDM)?
Absolutely! There is nothing more direct than direct mail. We help clients everyday with their Everyday Direct Door Mailers! Click the following to view the design specifications dictated by the U.S. Postal Service for EDDM.
Wanna hear the most annoying sound in the world?
What is the maximum number of sheets that I can have in a "saddle-stitched" booklet?
Counting each page of your booklet, we can produce a saddle-stitched booklet with 80 pages. That equates to 20 flat sheets of paper that will be collated, stapled, folded, and then face-trimmed in our booklet maker.
Does Capitol Blue Print seal self-mailers with Mail Tabs (aka: waffers, stickers)?
Yes! Here is a 'cheat-sheet' of where we place the tabs to comply with the Postal Service. Please utilize this to properly layout your self-mailer.
“Who ya gonna call?”
Ghostbusters
What is the standard paper stock for blueprints/plans?
White 20# bond paper.
What is the standard paper stock for black ink prints?
White 20# bond paper.
What is the standard paper stock for full color ink prints?
White 60# laser text paper.
What is the standard paper stock for full color posters & wide-format prints?
Satin Photo Paper.
Mrs. Robinson, you're trying to seduce me. Aren't you?
Where are you located?
Do you print Christmas & Holiday Cards?
Yes! We can design AND print your Christmas & Holiday cards. Please follow this link to start your order or call us today to turn your idea into reality. Ask about our fully customizable templates. We can also print the envelopes with your return address and the address of your card recipient. Work smarter not harder when it comes to your Season's Greetings this year! https://capitolblueprint.com/p...
What are your standard hours of operation?
Monday - Friday, 8:00am - 5:00pm CST.
Where can I get some Dam Bait?
From your Dam Tour-Guide on your Dam Tour.
What's the standard size of Raffle Tickets?
2.65"(h) x 5.50"(w)
What format do you need names & addresses to complete a variable data Mail Merge on my printed piece?
Please create an EXCEL file with the following headings for each column: "First Name, Last Name, Street Address, City, State, Zip Code, etc."
Can you print full color business cards?
Absolutely! We print 100s of 1000s of business cards every week! Click this link to start your order:
https://capitolblueprint.com/p...
What kind of file do you prefer?
High resolution PDF
Do I feel lucky? Well, do ya, punk?
The website takes a little time to load the order page after I click "Request Estimate & Order?"
It is normal for the order ticket page take a second or two to load. We have built exhaustive order forms to make the processing/printing of your order more effective and more efficient. Please let us know if the order ticket takes longer than 3-5 seconds to load for you by clicking the "Contact Us" button on the top right of this page. Thanks!
What is a printed BLEED?
If the ink goes right to the edge of the printed piece, we refer to this as a bleed. No bleed would occur if there is a margin between the ink and the edge of the printed piece.
Can you make LifeSize Cutouts?
Yes! We can print a LifeSize cutout full color - mounted on rigid foam core with free-standing cardboard easles installed. These pieces are normally 30"-36" in width and 60"-72" in height.
Can you scan a 24" x 36" (poster size) photo?
Yes, we can scan up to 54" wide in full color.
Do you print invitations?
Yes! We can also work with you on the design of Invitations, RSVP Cards, Thank You Cards, Wedding Programs, etc.
Are you a locally owned business?
ABSOLUTELY! We are a 3rd generation printing company started by Gwen & Frank Reed in 1954. So much has changed in the past 65 years, but our commitment to the local community has never wavered. Thank you for allowing us to partner for the past 65 years!